Auxilia Community Support Services, Inc.
Certified & Endorsed for Community Living Supports in the State of Oregon
About Us
Auxilia Community Support Services (ACSS) is a woman-owned and operated small business dedicated to enhancing the quality of life for people with Developmental Disabilities. We are committed to working hand-in-hand with those around us to assure a choice of effective, efficient programs for those we serve. Our excellent services enhance the quality of life as well as provide opportunities that will enable Participants to maintain an active and meaningful life in their residence and community. Our team of qualified and experienced staff ensure that appropriate care is initiated and implemented to promote dignity and increase independence for the Participant.
- Certified and Endorsed to provide services Statewide in Oregon!
- Accepting referrals! We provide Services for both Adults and Children!
- Accepting applications for Direct Support Professionals (DSPs)! Rewarding work, great pay & benefits!
- Currently offering a hiring / retention bonus
Our Services
In-Home Support
We provide Direct Support Professionals to assist with Activities of Daily Living. Interested?
Community Integration
Engage in community life through support in areas that foster inclusion and independence.
Frequently Asked Question
What services do you provide?
We offer a wide range of in-home support services specifically designed for individuals with intellectual and/or developmental disabilities (I/DD). These services include:
- Personal Care Assistance: Helping with essential daily tasks like grooming, bathing, dressing, and eating.
- Skill Development: Focusing on life skills that promote independence, such as cooking, money management, and decision-making.
- Community Integration: Assisting individuals in engaging with their community through social activities, volunteering, or employment support.
- Relief Care: Short-term respite for family caregivers, giving them peace of mind while we ensure seamless care for their loved ones.
Are you currently accepting new clients?
Yes, we are actively accepting new clients! Whether you have an established Direct Support Professional (DSP) or need us to match you with one, we can tailor the onboarding process to meet your needs. We ensure timely and smooth transitions to prevent any service disruptions.
Who qualifies for your services?
Our Services are available to Individuals of all ages who experience I/DD who meet eligibility criteria set by the Oregon Department of Human Services (ODHS) or local developmental disability offices. Generally, individuals requiring assistance with activities of daily living, social engagement, or specialized care may qualify.
Can I choose my caregiver or Direct Support Professional (DSP)?
Yes! We understand that a strong relationship between the client and caregiver is crucial to providing effective support. We offer the flexibility for you to select your caregiver, whether it’s a friend, family member, or an experienced DSP. If you already have a caregiver, we will work with them to ensure they meet our training and regulatory standards.
Are your services available 24/7?
Absolutely. We provide 24/7 in-home support based on the individual’s needs and service plan. Whether you need just a few hours of assistance each day or full-time care, we create schedules that are tailored to your preferences, ensuring that help is available when you need it most.
How do you hire and train your staff?
We take great care in recruiting compassionate, skilled individuals. Each employee undergoes a rigorous hiring process, including:
- Background Checks: Comprehensive checks to ensure safety and trust.
- Training: All staff receive specialized training in areas such as personal care, disability support, first aid, CPR, and nonviolent crisis intervention. Our commitment to ongoing professional development ensures that our staff remain at the forefront of care quality.
What is relief care, and who is eligible?
Relief care, often referred to as respite care, provides short-term, temporary care for individuals with I/DD, allowing primary caregivers to take a break. Whether for a few hours or a few days, relief care ensures continuity of high-quality support while giving caregivers much-needed rest. This service is available to families caring for loved ones at home who are enrolled in our programs.
Can services be adjusted if needs change?
Yes, we understand that an individual’s needs can evolve over time. Our approach includes regular reviews of the support plan with the individual, family members, and case managers. If new needs arise or circumstances change, we work collaboratively to adjust services, ensuring the right level of care is always provided.
What safety measures do you have in place?
Safety is our top priority. We follow strict safety protocols, which include:
- Trained Staff: Our caregivers are trained in safety practices, including medication administration and emergency response.
- Health & Safety Audits: Regular inspections and assessments to ensure our services meet health and safety regulations.
- COVID-19 Protocols: We adhere to state and federal guidelines to protect clients and staff from communicable diseases, including COVID-19.
How can family members be involved in the care process?
Family involvement is not just encouraged—it’s vital. We work closely with family members to ensure that the services we provide align with the client’s personal goals and preferences. Families are invited to participate in care planning, regular check-ins, and discussions about adjustments to services as needed.
What is the role of a Direct Support Professional (DSP)?
A Direct Support Professional (DSP) plays a critical role in helping individuals with I/DD lead independent, fulfilling lives. DSPs provide hands-on assistance with daily tasks such as personal hygiene, medication management, and skill-building activities. They also foster social connections and support individuals in community activities.
What are your agency’s qualifications and certifications?
We are fully licensed by the state of Oregon and meet all regulatory requirements for in-home care providers. Our staff holds certifications in essential areas like first aid, CPR, and specific disability care practices. We consistently exceed state standards to ensure the highest quality of care.
How do you manage overtime for employees?
In Oregon, agencies providing in-home support must comply with both federal and state overtime regulations. Non-exempt employees receive overtime pay for hours worked beyond 40 in a week. At Auxilia Community Support Services, we offer "unlimited overtime" opportunities, but policies are in place to manage overtime fairly and ensure compliance with labor laws. This includes:
- Even Distribution of Overtime Hours: To prevent burnout, overtime is distributed evenly across pay periods.
- Overtime Authorization: Pre-authorization is required, though all worked hours must be paid, even if not pre-approved.
- Accurate Timekeeping: We maintain detailed records to ensure compliance with Oregon labor regulations.
How do I get in touch if I have questions or concerns?
Our dedicated support team is always available to assist with any questions or concerns you may have. You can reach us in several ways:
- Phone: Call us directly at (971) 260-6678 for immediate assistance during business hours.
- Email: Send us an email at info@
auxiliacommunitysupportservice s.com for more detailed inquiries, and we’ll respond as soon as possible. - Website: Use the contact form on our website to get in touch with us. Simply visit auxiliacommunitysupportservice
s.com and navigate to the "Contact Us" section.
What system do you use for tracking, clocking in/out, and individual progress notes?
We use Therap, a comprehensive electronic documentation system specifically designed for service providers supporting individuals with I/DD. Therap allows us to securely track clock-in/clock-out times, record daily service documentation, monitor individual progress, and generate detailed reports. This system ensures transparency, accuracy, and ease of access for both caregivers and administrators, keeping us in compliance with regulatory requirements.
For more information about Therap, please visit the Therap website.
What is your payroll system?
Our payroll system is managed through ADP, a trusted leader in payroll and human resource management solutions. ADP handles our employee payroll processing, ensuring accurate and timely payments, tax compliance, and benefits management. ADP also provides employees with easy access to their payroll information, including pay stubs, tax documents, and direct deposit setup, through a user-friendly online portal.
To learn more about ADP’s payroll services, visit the ADP website.
Contact Us
Contact Information:
Address:
PO Box 251 Clatskanie, OR. 97016